Yes, all of our items are guaranteed to be authentic. We take great care to carefully authenticate each item and ensure that it meets our high standards for quality and authenticity.

We do not offer change of mind returns on any of the products on our website unless faulty or under conditions set by the Australian Consumer Law.

We operate as an online story and do not have a physical location.

As we don’t have a physical location, we’re not able to offer try-ons.

Yes, we offer international shipping to many countries around the world. Please see our Shipping & Delivery page for more information on international shipping rates and delivery times.

Please note that duties and taxes are not included in your order total. Any applicable charges will be determined by your local customs authority and are the responsibility of the recipient. Kindly note that we’re unable to amend the declared value of any item. All details provided to customs will reflect the accurate value of the piece.

We’re honoured that you’d consider entrusting your pieces to us. At this time, we’re not offering consignment services, but we highly recommend checking out Secondo Boutique in Melbourne if you’re looking to sell your designer items.

If your order hasn't been shipped, you can request for the items to be cancelled by contacting the prémode team on hello@premode.com.au. Please make sure to reach out as soon as possible as we generally post packages within 24 hours. If your items have been shipped, we will not be able to process your cancellation request.

We use recyclable packaging materials. All items are shipped in cardboard boxes and both the shipping label and the tape used are 100% biodegradable.

All of the items we sell are pre-owned and they might show signs of wear. We note down any faults in the description. If your item has significant damage that wasn't communicated, please contact our team and we will organise a return.